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Terms of use and privacy policy

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1.- Owner and Data Controller

The owner of this website and responsible for data processing is ChronoAdventures S.L. (hereinafter referred to as the “Service”), with registered address at Mundaiz 50, San Sebastian, Gipuzkoa, España, N.I.F number B75000000.

Email: info@temporalexplorers.com

By using this website, you become a user and therefore accept the terms and conditions outlined below.

2.- External Links

This website may contain links to other websites.

However, we do not exercise any control over such websites or their content, which are in fact subject to their own terms and conditions. We also assume no association or responsibility for them, nor do we guarantee their technical availability, quality, reliability, accuracy, or truthfulness.

3.- Intellectual and Industrial Property

The Service is the owner or licensee of all intellectual and industrial property rights of its website, as well as the elements contained therein.

Therefore, reproduction, distribution, public communication, and transformation of all or part of the contents of this website for commercial purposes, in any format and by any technical means, is expressly prohibited without the authorization of the Service.

4.- Data Protection

4.1.- Information Collected

The personal and non-personal information collected will vary depending on your use of the website and its features.

The personal and non-personal information collected reaches us via two routes: 1) information collected automatically 2) information you voluntarily provide.

4.1.1.- Automatically Collected Data

This information will consist of:

  • Data collected via cookies or similar mechanisms stored on your device, always with your consent. See our Cookies Policy for more information.
  • The IP address from which the connection is made, the type of device used and its characteristics, operating system version, browser type, language, date, country, time of request, referring URL, or mobile network used, among others.
  • Site usage data and potential errors detected during use, such as pages not found or incorrect displays.

4.1.2.- Voluntarily Provided Data

This information will consist of:

  • Information contained in messages sent through the site’s contact channels. For example, your email, alias or name, subject, and message.
  • Personal or non-personal information required to leave a comment in the news section posts, such as the content of the comment, name, email, and website.
  • Data provided to register as a user. For example, your email, alias or name, subject, and message.
  • Personal information required to subscribe to the newsletter, such as your email address.

4.2.- Rights

Please note that completing the forms is voluntary. However, if you do not fill in the required fields (marked with an asterisk), the use of some site features may not be possible or may be limited.

The personal data you provide will be included in and processed by the Service’s data files, in order to address your requests.

You may exercise at any time your rights of access, rectification, erasure, restriction of processing, objection, and data portability by sending an email to: info@temporalexplorers.com or via postal mail to: Mundaiz 50, San Sebastian, Gipuzkoa, España.

In both cases, you must identify yourself with your full name and a copy of your ID or national identification document.

Here you can find templates to exercise these rights.

If you have given consent for a specific purpose, you have the right to withdraw that consent at any time, without affecting the lawfulness of the processing based on the consent before its withdrawal.

In addition, if you believe there is a problem with how we are handling your data, you may file a complaint with the relevant data protection authority, which in Spain is the Spanish Data Protection Authority or Agencia Española de Protección de Datos.

4.3.- Use of Data

The data provided to the Service will be used to:

  • Address your requests, with the legal basis being our legitimate interest in responding to and resolving user inquiries.
  • Facilitate your access as a user to our services, with the legal basis being our legitimate interest in providing and managing the service.
  • Publish your comments within the blog section of our website, with the legal basis being your consent.
  • Send you our latest news and updates via our newsletter, with the legal basis being your consent.

4.3.1.- In Emails and Contact Forms

The website is secured with SSL encryption, allowing users to securely submit their personal data via standard contact forms.

The personal data collected will be subject to automated processing and incorporated into the appropriate activity logs owned by the Service.

In this regard:

  • Your IP address will be collected to verify the origin of the message in order to provide appropriate recommendations (e.g., display information in the correct language) and to detect possible irregularities (e.g., possible cyberattack attempts), as well as information related to your ISP.
  • You may also provide your data via telephone, email, or other indicated communication channels.

4.3.2.- On Social Media

We have profiles on some of the main social media platforms, with the Service being responsible for data processing related to the content published on those platforms (e.g., photos uploaded by the Service showing identifiable individuals).

Such data will be processed as permitted by the social network for corporate profiles. Therefore, we may inform our followers, where not legally prohibited, about our activities or offers through any means allowed by the platform, and provide personalized customer service.

We will never extract data from social networks unless the user gives explicit and specific consent to do so.

When, due to the nature of social networks, exercising your rights depends on modifying your own profile, we will assist and guide you as far as possible.

4.4.- Data Retention

Below is the duration for which the data processed by the Service will be retained:

  • Aggregated data will be retained without a specific deletion deadline.
  • Client data will be retained for the minimum necessary period, and may be kept for up to:
  • 5 years, under Article 1964 of the Civil Code (personal actions without a specific term).
  • 6 years, under Article 30 of the Commercial Code (e.g., accounting books or invoices).
  • User data uploaded by the Service to web pages and social media profiles will be retained from the time the user consents until they withdraw that consent.
  • Newsletter subscription data will be retained from the time the user gives consent until it is withdrawn.

5.- Service Providers and Others

There are third parties that manage part of the Service.

The Service requires them to comply with this Privacy Policy as applicable, and they must also have their own privacy policy. However, the Service is not responsible for compliance with such policies.

Under certain circumstances, the Service may share, use, preserve, or disclose Personal Information to third parties in a non-aggregated way:

  • To provide the Service:

Service providers that perform tasks on our behalf, including payment processing, analytics, or data hosting. Service providers may collect and access the information necessary to perform their tasks, but they are not allowed to share or use the information for any other purpose.

  • To cooperate with competent authorities:

If we believe it is reasonably necessary to comply with any law or legal process. In any case, only the required information will be provided.

If necessary to detect, prevent, or otherwise address and pursue fraud, security, or technical issues related to the Service.

6.- Liability

To the extent permitted by law, the Service is not liable for: a) errors or omissions in the content; b) website unavailability; or c) transmission of malicious programs in the content, despite having taken all reasonable technological measures to prevent it.

7.- Modifications

The Service reserves the right to make any changes it deems appropriate to its website without prior notice, including changing, deleting, or adding both the content and services provided, as well as the manner in which they are presented.

Additionally, these terms and conditions may change at any time. Changes will take effect upon publication.

8.- Cookies

See our Cookies Policy to learn about how we use them.